Account Manager

About The RightThing, An ADP Company The RightThing is a premier recruitment process outsourcing (RPO) provider. Harnessing the power of unmatched proprietary technology, The RightThing continues to lead the industry with innovative, scalable solutions that help clients find, recruit, hire and retain top talent. Dedicated to recruitment leadership, technology and outsourcing, The RightThing offers recruiting solutions to small, medium and large organizations serving many of the world's leading companies. The RightThing is also parent company to AIRS, the leading provider of recruitment training. For more information, visit http://www.rightthinginc.com. Position Summary: The Account Manager is responsible for the day to day management of an account(s) at RightThing. This position is accountable for the operational management of the account including internal reports, performance metrics, billing and client management. In addition, the Account Manager is responsible for managing, mentoring, coaching and developing the account team staff and creating positive relationships with internal clients and departments. This position is critical to serve both our clients and candidates. Candidates must have the ability to perform a variety of functional tasks, work within a team environment, and exhibit a commitment to our peers, as well as our clients. Essential Functions: * Provide on-going technical account management that serves the client and candidates by collaborating with internal technology team to provide appropriate solution(s). * Develop effective sourcing strategies/plans and strategic account enhancements in the process or technology upon identified need or request from client. * Consistently work with client contact to resolve operational or technological challenges. * Provide excellent customer service to client by: o Communicating with client daily and/or adhering to the client communication expectation(s). o Establishing a weekly contact/telephone call with client to discuss current account needs and strategic direction. o Communicating with hiring managers daily and/or adhering to the hiring managers' communication expectations. o Conducting training for client when appropriate. o Facilitating a client "all staff" meeting at least yearly if appropriate. * Effectively complete the resource allocation process in accordance with timeline and process. * Realistically forecast anticipated revenues to Finance/Accounting. * Effectively complete the monthly billing process in accordance with timeline and process. * Conceptualize and communicate assignments effectively to transactional resources including but not limited to RMS, COE and PI team(s). * Monitor client Service Level Agreement adherence and notify leadership of challenges or discrepancies that need escalated. * Provide adequate client specific training to the transactional staff for competency verification. * Collaborate with RMS and CRMs to develop sourcing requisitions when appropriate. * Monitor CRM pipeline(s) and discuss wins and challenges with them on a one-on-one basis frequently (normally weekly). * Review PI guides/prescreens for process improvement and recommend alterations to client. * Develop and timely completion of client reporting including but not limited to: o Monthly performance metrics (dashboard) o Quarterly business reviews o Annual account performance reports o Daily slate/contingency and fill reports o Pipeline reporting o Ad-hoc reporting * Monitor OFCCP compliance metrics and notify leadership and/or client of exceptions or concerns. * Conduct Hiring Manager Satisfaction Process/Survey and analyze results. * Manage and lead account team including performance reviews, documentation, etc. * Performs related work as required. * Bachelor's degree * Must be able to work at a client site in Cambridge * 3+ years of related experience in the HR/Staffing Industry * Experience working in the pharmaceutical industry * Understanding of recruitment practices * Proven ability to design, develop and implement contingency plans and alternative solutions * Superior written and verbal communications skills, coupled with highly developed interpersonal skills. * Strong project management skills with demonstrated ability to multi-task and set priorities within tight timelines and high client expectations. * Ability to quickly grasp complex technical and business concepts and express them in clear language. * Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes. * Ability to analyze data and audit records * Ability to utilize Applicant Tracking Systems * Experience managing people (staff) including performance reviews, time-keeping, etc. Overnight travel: Up to 15% The RightThing is an Equal Opportunity Employer: As a performance-driven culture, we know that engaging a talented workforce rich in diversity facilitates better solutions and broader impact. By being open to understanding, valuing, and respecting both tangible and intangible differences among employees, we know that we achieve our highest potential collectively and individually. To apply please send resume to trupti.udeshi@rightthinginc.com